"Rapid response to an unexpected event"

A critical incident is any sudden or unexpected event that is distressing to witnesses or those directly involved. Examples of critical incidents are industrial accidents, holdups, motor accidents, assaults and fatalities.

Professional critical incident management provides crucial early support to employees when it is needed most. It reassures employees of your concern for their welfare and provides them with the best opportunity to recover.

Following your call, we will:

• Assess the immediate needs of your situation
• Provide telephone counselling if required
• Arrange for on site counselling as soon as possible
• Develop a proactive approach to manage employee distress
• Provide continued counselling as required
• Ensure continuing advice as to how employees are coping